Cibes Lift AB: Lifting after-sales to new heights with a smarter spare parts portal

Industry: Manufacturing (Elevators and Industrials)
Solution: Parttrap ONE, B2B ecommerce portal for Spare Parts
ERP Integration: Monitor ERP G5
Location: Global
Corporate website: https://cibeslift.com/
About Cibes: Cibes is a global leader in modular, space-saving lift solutions for private homes, public buildings, and commercial properties. 

The goal for Cibes:

With a growing focus on digital transformation and after-sales excellence, Cibes set out to modernize its spare parts store as part of a broader ecommerce program. They wanted to provide customers and internal users with a smooth, self-service experience backed by real-time data, powerful search tools, and strong integration with Monitor ERP G5.

For Cibes, having a partner that feels more like colleagues than a vendor has been a key factor in the success of our collaboration with Parttrap ONE.

—Anthon Löv, System Specialist
Spare Parts Store at Cibes Lift AB

Cibes wanted a portal with strong integration to Monitor ERP G5

Before implementing Parttrap ONE, Cibes struggled with an ecommerce platform that lacked flexibility, speed, and control over users. The ERP upgrade to Monitor G5 created an ideal opportunity to rebuild the entire spare parts experience.

"The flexibility just wasn’t there, and when we started the project, we quickly realized our article data also needed work.”

The team launched a parallel side project to improve article data management, using the structure of Parttrap ONE as a guide for how to organize and manage the online catalog long-term.

Additional limitations of the old system included:

• ❌ Poor flexibility and performance
• ❌ No support for 3D models or configurable searches
• ❌ No centralized control over product information
• ❌ High reliance on customer support due to limited self-service tools
• ❌ Inability to handle integration with multiple Monitor ERP G5 databases

Unlike other vendors, Parttrap ONE took the time to guide the Cibes team through how the platform could support their long-term goals and ways of working. This collaborative mindset played a crucial role in earning trust and aligning the project with internal expectations.

Cibes selected Parttrap ONE for several key reasons:

• ✔️ Proven experience with Monitor ERP G5
• ✔️ Fast implementation timeline
• ✔️ User-friendly platform that matched organizational needs
• ✔️ Support for 3D models and external Single Sign-On (SSO)
• ✔️ A clear willingness to collaborate and share best practices

"Parttrap ONE stood out because they made an effort to help us understand how the system works best, not just deliver it.”

Cibes also valued the simplicity of the platform’s architecture and its flexibility, making it easy to customize and scale as business needs evolve.

Cibes’ new spare parts portal empowers customers to identify and purchase components directly from interactive 3D exploded views.

The project spanned 18–20 months including proof of concept and an internal delay. When it came time to go live, the full ecommerce program, including Parttrap ONE, was launched smoothly over a single weekend.

"Once we were ready, the actual go-live was incredibly smooth, just one weekend and we were up and running.”

During implementation, the team encountered some challenges, such as how to display customer-specific pricing within the new Monitor G5 setup. Working closely with Parttrap’s developers, Cibes implemented the “Price Groups” functionality in Parttrap ONE, which resolved the issue efficiently without impacting the customer experience.

"That issue could have been a blocker, but the team handled it fast, and our users barely noticed.”

Cibes also required a custom search tool based on serial numbers, plus integration across multiple Monitor G5 databases. Parttrap ONE addressed both needs through tailored customizations that supported Cibes' unique system architecture.

Since launching, Cibes has seen strong adoption and clear measurable results. Spare parts orders placed online have grown from round 20% to 80%, tripling sales compared to their previous system.

"We’ve more than tripled our ecommerce share. Users now search and order on their own, reduced the need for email support.”

The new platform has significantly reduced pressure on customer support by giving users access to fast, intuitive search tools and accurate article information. This shift has improved order accuracy and freed up internal teams for higher-value tasks.

"The search tools are helping users understand our products better, it’s smoother for them, and easier for us.”

Internally, the platform has become more than just a webshop. Teams across the organization now use it as a central reference for article data, and it’s a work in progress to integrate Parttrap ONE into the product lifecycle. A dedicated internal role now manages the system, ensuring long-term continuity and growth.

The project was successfully launched by Parttrap ONE and Cibes Lift AB according to the agreed framework. The weekend go-live and minimal disruption demonstrate the strength of the collaboration.

Want results like Cibes? Let’s take your spare parts sales to the next level! Get in touch and discover what a smarter B2B portal can do for you.